Refund policy

 

 Return Policy

Thank you for shopping at FIXXSHOP.COM

We are here to help if you are not satisfied with your purchase.

FIXXSHOP will gladly accept any full-priced items for exchange or store credit only within 7 days of receipt. We do not offer refunds. Items being returned must be in unworn condition with attached tags and packaging at the cost of customers. FIXXSHOP will not accept any returned merchandise without prior written communication and a valid Return Authorization. All sale items and discounted merchandise are final sale and cannot be returned or exchanged. FIXXSHOP does not assume any responsibility for lost or damaged returned goods while in transit from the customer. Therefore, we strongly recommend that customers use an appropriate carrier with a tracking system.

In the event of an order returning back to sender due to an incomplete, invalid address or refused upon delivery, the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping, no Exceptions. If the customer cannot be contacted or chooses not to pay the required re-shipping postage, FIXXSHOP reserves the right to consider the order abandoned and a 25% restocking fee will be applied towards the Store Credit issued.

FIXXSHOP does not assume any responsibility for the loss or damage of returned goods while they are in transit from the customer. It is the customer’s responsibility to ensure that the return item(s) are packaged and delivered intact, unworn and in original purchased condition, and we strongly recommend using an appropriate carrier with a tracking system. If any matters of liability arise, they will be dealt with and settled between the customer and the return shipping company directly.

FIXXSHOP stands behind the quality, workmanship and materials of all our namesake products. If a product ever fails due to a manufacturing or material defect, we will replace the product at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

***Cancelling the Order

A 5% handing fee will be applied for orders that are placed and have not been shipped out.

A 25% handling fee will be applied for orders that are placed and shipped out. This is due to the cost of recalling the shipment from carriers.